Login & sign-up overview
Whether you already have a Mr Punter account or you are joining for the first time, this is the page that walks you through signing in, resetting a forgotten password, and registering a new account in three minutes.
Existing player — how to sign in
- Click "Sign in" in the header — or tap the icon in the top-right on mobile
- Enter your email or username and password
- Tick "Remember me" if it is your personal device (never on a shared computer)
- Click "Log in"
If two-factor authentication is enabled on your account, enter the one-time code from your authenticator app to complete sign-in.
Forgot your password?
- Click "Forgot password" below the sign-in form
- Enter the email address on the account
- Open the recovery email and click the reset link (valid for 30 minutes)
- Set a new password — at least 10 characters, mixing letters, numbers and a symbol
If the email does not arrive within five minutes, check your spam folder. Still nothing? Contact our support team with the email address on the account.
New player — how to register
- Click "Join now" in the header
- Enter full name, date of birth (you must be 18+), email and mobile number
- Choose a username and a strong password
- Set your deposit limits at sign-up if you want them from day one
- Verify your email by clicking the link we send, then upload ID and proof of address for KYC
- Make your first deposit from £10 and opt into the £500 + 200 FS welcome bonus
Keep your account safe
- Never share your password with anyone — Mr Punter staff will never ask for it
- Enable two-factor authentication from the security tab in your account
- Use a unique password not shared with other websites
- Log out when you finish a session on a shared device
- Report any suspicious email or call claiming to be from Mr Punter to support
Frequently asked questions about your account
Click "Sign in" in the header (or the icon in the top-right on mobile), enter the email or username on the account and your password, then click Log in. If you have 2FA enabled you will need the one-time code from your authenticator app. On personal devices you can tick "Remember me"; on shared computers, never do this and always sign out at the end of the session.
Click "Forgot password" below the sign-in form and enter the email on the account. Open the recovery email and click the reset link (valid for 30 minutes). Set a new password of at least 10 characters, mixing letters, numbers and a symbol. If the email doesn't arrive within five minutes, check spam - still nothing, contact support from the same email address on the account.
Turn on 2FA from Account > Security. You scan a QR code with an authenticator app (Google Authenticator, Authy, 1Password), and from that point every login requires a six-digit code from the app in addition to your password. This is a much stronger safeguard than SMS. Keep a copy of the recovery codes in a safe place - if you lose your phone, they are the only way back into the account.
The most common cause is a wrong password — reset it via "Forgot password" on the sign-in screen. If that is not it, the account may be paused by a cooling-off or self-exclusion you set earlier; the login screen tells you the end date. A third possibility is a KYC document review — check your email for a request from the KYC team. Fourth is a browser issue: clear cookies and cache, or try in a private window. Five failed attempts also trigger a 15-minute lock. If none of those apply, contact support from the email on the account.
Go to Account > Security > Active sessions. You will see every device currently signed in with location and last-activity timestamp. Click "Sign out" next to any session you don't recognise or no longer use. If anything looks suspicious, sign out of all sessions, change your password immediately and enable 2FA. Then email support so they can flag the account for review.
Use a unique password that isn't shared with other websites, turn on 2FA, sign out on shared devices, and never share your password or 2FA code with anyone - Mr Punter staff will never ask for it. Watch out for phishing emails asking you to "verify" your account through an external link. As Mr Punter is not licensed by the UK Gambling Commission, there is no UKGC-registered dispute route for account fraud - keeping the account locked down on your side is the first line of defence.
