Privacy policy

This privacy policy describes how Mondero Enterprises Ltd, operator of Mr Punter Casino, collects, uses and protects your personal data when you visit this site or use a Mr Punter Casino account.

1. Data we collect

Identity data — name, date of birth, nationality, identity document image
Contact data — email, mobile number, postal address
Financial data — card details, e-wallet IDs, crypto wallet addresses, deposit and withdrawal history
Account data — username, password (hashed), preferences and limits
Gameplay data — games played, stakes, results, session times
Technical data — IP address, device information, browser type, cookies

2. Why we use it

To verify your identity and age (KYC) as required by our licence
To process deposits, withdrawals and gameplay
To prevent fraud, money laundering and underage gambling
To provide customer support and resolve disputes
To send transactional messages and (with your consent) marketing
To comply with legal and regulatory obligations

3. Lawful basis

We process your personal data on the basis of contract (account terms), legal obligation (gambling regulation, AML), legitimate interests (fraud prevention) and consent (marketing communications).

We may share your data with: payment providers, KYC verification partners, game studios for jackpot win confirmation, regulators on request, responsible gambling partners (GamCare, BeGambleAware) and law enforcement where legally required.

5. Data retention

We keep your account data while your account is open and for a minimum of five years after closure, to comply with anti-money-laundering legislation. Some data is retained longer where required by law.

6. Your rights

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (subject to retention requirements)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent for marketing at any time
Right to complain to a supervisory authority

7. Cookies

We use cookies to remember your preferences, keep you signed in, measure site performance and (with consent) personalise content. You can manage your preferences from your browser settings.

8. Security

Personal data is encrypted in transit (TLS 1.2+) and at rest. Passwords are hashed. Access to systems holding personal data is restricted to authorised staff under a least-privilege policy.

9. Contact

To exercise any of your rights or ask a question, email our privacy team.

Last updated: June 2026