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Responsible gambling

Responsible gambling at Mr Punter Casino

Slots and live tables are designed for entertainment, not as a way to make money. This page lists the tools you have inside your Mr Punter account, plus the UK help services available 24/7 if you need someone to talk to.

Tools you can set yourself

  • Deposit limits — daily, weekly and monthly caps. Set from "Account → Limits". Reductions apply instantly; increases need a 24-hour cooling-off period.
  • Loss limits — set the maximum you are willing to lose in a session or a calendar period
  • Wager limits — cap the total amount you can stake regardless of wins or losses
  • Session time-outs — receive automatic warnings after a set number of minutes or hours
  • Reality check — pop-up summary of session length and net result at the interval you choose
  • Cooling-off — pause your account for 24 hours, 7 days, 30 days or 6 months
  • Self-exclusion — permanent account closure

Spot the warning signs

Gambling has stopped being fun when:

  • You spend more time or money than you planned, and you do it often
  • You chase losses, hoping the next spin will recover what you lost
  • You borrow money or skip bills to keep playing
  • You lie to friends or family about how much you gamble
  • You feel anxious, irritable or low when you are not playing

If any of these sound familiar, please use the tools above — and reach out to one of the free services below.

Free help in the UK

Protecting under-18s

Online gambling is for adults 18 years and older. If you share a device with someone under 18, protect them with parental-control tools such as GamBlock, Net Nanny and built-in parental controls on iOS and Android. Mr Punter Casino performs KYC on every new account to verify age.

FAQ

Frequently asked questions on responsible gambling

  • Sign in and go to Account > Limits > Deposit limits. Choose daily, weekly and monthly caps in GBP. Reductions apply instantly; if you want to increase a limit, there is a 24-hour cooling-off period before it takes effect, so you cannot bypass yourself in the heat of a session. New players are encouraged to set a limit at registration - you can adjust later.

  • A cooling-off pauses your account for a fixed period - 24 hours, 7 days, 30 days or 6 months. During the pause you cannot log in, deposit or place bets. Set one from Account > Limits > Cooling-off. Cooling-off ends automatically at the chosen date; it is not the same as self-exclusion. Use it when you want a break to reset before you commit to something permanent.

  • No. Self-exclusion is permanent. Once your Mr Punter account is self-excluded, it is closed and cannot be reopened. Any balance is returned to source. This is deliberate - if you feel the pull to reopen, it means the tool is working. Use cooling-off instead if you want a temporary break.

  • No. GamStop does not apply to Mr Punter. GamStop is the UKGC-mandated multi-operator self-exclusion scheme covering UK Gambling Commission-licensed operators. Mr Punter is licensed by the Anjouan Gaming Board and is not enrolled with GamStop. If you are on GamStop, you are self-excluded from UKGC-licensed sites only - a Mr Punter account will still be technically possible to open. If you are trying to stop gambling, please do not use non-UKGC casinos to work around GamStop - call the National Gambling Helpline on 0808 8020 133.

  • The National Gambling Helpline, run by GamCare, is 0808 8020 133, free from UK landlines and mobiles, 24 hours a day, 7 days a week. You can also live-chat GamCare advisors at gamcare.org.uk or use the online forum. Support is free, confidential and available whether or not you have an account with any operator.

  • BeGambleAware is the UK's leading information and treatment-referral service for gambling harm. Its website walks you through self-assessment quizzes, explains available treatments, and connects you to free NHS-adjacent counselling in your area. It also runs public-awareness campaigns and funds independent research. Use BeGambleAware as the starting point if you want information but are not ready to call a helpline.